Emerit Consulting is a world leader in the development of competency-based training and assessment resources, labour market research, and national and international competency standards development. As the business division of Tourism HR Canada specializing in labour market projects, Emerit Consulting is proud of its track record of assisting our clients achieve their goals.
While Emerit Consulting operates as the consulting arm of Tourism HR Canada, its mandate and client base includes a broad range of different economic sectors both nationally and globally. Our clients include: governments, associations and professional bodies (regulated and non-regulated), organized labour, education, and employers in Canada and around the world.
Emerit Consulting is a full service organization with offerings ranging from affordable ready-to-use training to customized consulting services that facilitate the development and delivery of training, certification administration, talent management, job analysis, research, and instructional design for all sectors of the global economy.
Our program development experts include instructional designers, creative designers, editors, psychometricians (industrial psychologists), and experts in job analysis and labour market information.
Building on 20 plus years of success in developing and managing the largest voluntary certification system outside of apprenticeship in Canada, the Emerit Consulting team has internal staff and a network of fully vetted sub-contractors that can successfully deliver on projects of any scale. While the development of world-class training materials for our clients is a specialty, our reputation has been solidified through our work creating tools to assess the effectiveness of training. These tools ensure that the training delivered is meeting the expectations.
Specifically, we have established ourselves as innovators in:
—Certification and Credentialing
—Training Needs Analysis
—Learning Management System Hosting and Exam Services
Tourism HR Canada developed an International Trade Competency Framework consisting of 121 business-centric skills covering the entire range of competencies required in international trade professions. The competency framework will be useful in all human resource activities within the sector, from setting job descriptions and performance benchmarks to developing training and professional development plans. As a second output of the project, twenty occupations were identified ascore occupations within the international trade sector.
In 2015–2016, Tourism HR Canada embarked on an ambitious consulting project with the Forum for International Trade Training (FITT) to help align their training programs with the recently updated competency standards developed the previous year. This opportunity is a direct result of Tourism HR Canada’s past work and growing relationship with FITT, and is an example of our capacity to develop skills training and competency profiles in economic sectors outside of tourism. This project continues as we develop a current and practical series of training modules and support material for the global business practitioner.
As part of FPHRC’s efforts to improve standardization of the food processing sector, Tourism HR Canada produced a report outlining the feasibility and business case for development of certification programs in the food processing industry, developed and updated essential skills profiles for Hazard Analysis Critical Control Point Coordinator and Sanitation Worker, and developed a voluntary online HACCP certification program.
Tourism HR Canada completed work for the Food Processing Human Resource Council, developing National Occupational Standards and Essential Skills Profiles for the Food Processing industry. Twenty-six Functional Area National Occupational Standards were developed at the operational, supervisory and management levels, as well as eighteen specific occupational standards. Eight essential skills profiles were updated, and three new profiles were developed. This project also encouraged use of these competency standards by creating how to use guides for educators and employers, generating ten performance evaluation checklists and eighteen job descriptions, as well as developing a comprehensive competency database.
Working alongside the Tourism Industry Association of Canada (TIAC), Tourism HR Canada provided input into a case study to identify and quantify labour shortages in the tourism industry in Banff and Lake Louise. This work provided specific and local labour market information and recommendations to assist industry stakeholders in the region in developing strategies and solutions to address their unique current and future human resource needs.
In partnership with the Tourism Industry Association of the Yukon (TIAYukon), Tourism HR Canada conducted special research into the current state of the tourism labour market in the Yukon. results of this study were presented at TIAYukon’s annual conference. This work raised Tourism HR Canada’s profile as the leading authority on tourism labour market research in the Territories, and delivered localized data that addressed the specific needs of the growing tourism industry in the north.
Tourism HR Canada was contracted as a consultant by Outcrop Yukon to provide education and training guidance for a proposed trade- and market-ready online training program. The work done on this contract will help build a viable and sustainable tourism industry in Canada’s North by ensuring that tourism businesses can deliver high quality service and experiences through well-trained, professional employees.
Tourism HR Canada completed a province-wide training needs analysis for TIANB, identifying areas where participating tourism business could increase their performance by improving their employee skills training programs. Based on the results of the training needs analysis and extensive industry consultation, Tourism HR Canada developed and delivered Skills Gain workshops including trainer and participant resources to New Brunswick training professionals who will in turn deliver the training to tourism employees.
Tourism HR Canada worked with census data from Statistics Canada to produce a Demographic Profile of Aboriginals Working in Tourism. This labour market information will assist government and business in planning for the HR requirements of the emerging tourism market in Canada’s North, as well as provide the foundation for an Aboriginal employment strategy in the industry.
Tourism HR Canada was contracted to develop and deliver Train the Trainer workshops in Nunavut. Participants in these workshops will be the first group of tourism trainers in the North, providing invaluable instruction to the first generation of tourism professionals in the Territory.
Tourism HR Canada was tasked with the development of a revised competency profile and voluntary certification program for career development practitioners, with a goal of recognizing both formal and informal prior learning of competent practitioners, while also acting as an indicator of quality assurance for the public. The project included Tourism HR Canada research and recommendations on options for a sustainable certification model.
Tourism HR Canada developed draft assessment tools and designed a sample framework and curriculum model for the homebuilding and renovations industry in the Atlantic Provinces. This work demonstrates that the expertise Tourism HR Canada has amassed in developing training and certification projects in collaboration with the tourism industry is equally applicable across a wide range of sectors.
Tourism HR Canada developed the Venue Professional Competency Standard, a document containing all the skills and sub-skills required of mid-level venue managers. In addition, a report on maintaining the standard and how to utilize it to develop a certification program was developed. These resources, along with Emerit’s existing events-related training and certification programs, will play an important role in developing a professional, efficient and sustainable workforce in the expanding tourism-related Meetings, Incentives, Conferencing and Exhibitions (MICE) sector.
Tourism HR Canada developed a three day workshop for the Saudi Commission for Tourism and Antiquities, an IATA client. The workshop drew on Tourism HR Canada’s decades of experience and provided Saudi government officials with background information and recommendations for developing an inbound tourism industry in the Kingdom.
Tourism HR Canada was contracted to conduct labour market research on the potential for developing an ecotourism industry in Cross River State, Nigeria. This research explored the region’s current and potential ecotourism offerings, and the employment and entrepreneurial opportunities that would be created for young men and women in the community as a result of building a local ecotourism industry. Working on this project also forged a working connection between Tourism HR Canada and CUSO, as well as expanded our capacity for conducting research into ecotourism and tourism-related entrepreneurship.
Tourism HR Canada, in partnership with Colleges and Institutes Canada (CICan), initiated a year-long research and capacity building project in Tanzania as part of the federally-funded Improving Skills and Training for Employment program. Tourism HR Canada worked with the Tourism Confederation of Tanzania (TCT) and its stakeholders to build labour market research capacity and explore the feasibility of broadening the mandate of TCT to serve in a sector council role for the tourism sector in Tanzania. The project delivered informational webinars, a set of research tools and strategic recommendations for TCT. Tourism HR Canada also facilitated a two-day training in labour market research in Dar es Salaam for a group of 60 professionals with representatives from Tanzanian colleges, government and associations, as well as select Canadian colleges. Many participants also travelled to Canada for a week long study tour. This project presented Canadian best practices and expertise to a developing tourism market, and encouraged building an economically viable, sustainable tourism industry through forward thinking human resource practices.
Tourism HR Canada was engaged as an international tourism expert for this project in Vietnam to provide education and training guidance in support of a proposed upgrade to a coastal region college’s tourism and hospitality program. This advisory role provided the opportunity to promote tourism education best practices, including promotion of Emerit resources as a primary source of updated tourism curriculum. This work led to a new delivery partner for emerit training and certification resources in Vietnam.
Tourism HR Canada participated in a six day mission to provide information and advice on establishing a tourism sector council in Bangladesh based on the Canadian experience. Sharing Canada’s knowledge and experience should allow the government of Bangladesh to improve their tourism offerings by applying and adapting HR best practices from an established tourism sector.
Tourism HR Canada began work in 2014–15 to identify and develop human resource planning strategies, research the Tanzanian labour market to identify training needs, and build organizational capacity through training and information sharing with the Tourism Confederation of Tanzania. By promoting Canadian quality HR practices and training programs in growing and emerging markets such as Tanzania, all tourism markets benefit as global tourism continues to improve with a professional and sustainable workforce.
I found the emerit staff professional and able to work with the tight deadlines we needed for this project. They were self- directed in terms of moving the project ahead, and provided high quality work.
Government of the Northwest Territories
The quality of work provided by emerit demonstrated a very high level of proficiency and knowledge. Having experienced and efficient consultants made my work very easy.
Food Processing HR Council
Working with the emerit/CTHRC team was a fantastic experience! Our entire association felt not only that the training was of great value, but that the trainers were instrumental in making this project a positive experience for everyone.
Medicine Hat Accommodation Association
It was such a treat to work with emerit Consulting Solutions on a project that was a critical building block for our sector. They are a flexible, resourceful and innovative consultancy, excellent in every respect.
Atlantic Home Building & Renovation Sector Council
The team at CTHRC/emerit demonstrated professionalism and leadership throughout the project. The Facilitator Manual, Workbook and PowerPoint presentation they delivered have exceeded our expectations.
International Private Household Institute
The emerit team members working with us have been very professional. We are extremely grateful for their ability to adjust so willingly according to our present realities. Their research expertise and knowledge in the area of training is formidable and has served us well. We have appreciated the commitment and support all team members. Because of the positive and productive working relationship, emerit will certainly be amongst our go to suppliers.
Tourism Industry Association of Canada
All project deliverables undergo a rigorous quality assurance process that involves multiple key project resources validating the content prior to submission. As part of the quality assurance process, each deliverable is then further reviewed and validated by the Senior Vice President to ensure quality. Finally, each deliverable is reviewed and commented on by the client’s project lead. That feedback is subsequently incorporated into the final deliverables.
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